Customer Service Outsourcing

We allow our clients to quickly and cost-effectively scale their operations via our unique services such as On-site Treasury Officers, Outsourced Tellers, Back Office Processing Smart Tellers, Bank on Wheels, Smart Safes, and all supported with customized management and dashboard reporting.

We believe in making banking and all financial transactions as convenient as possible via our Shared Banking Halls to handle banking and transaction needs across multiple banks and payment agencies in one location.

We provide your locations with a Treasury Officer to be stationed in the ATM areas to direct customers to the ATMs and assist them with using the ATM for their transactions. The Treasury Officer will also be responsible for addressing any faults at the machine.

This service includes full outsourcing of all cash handling and cash management activities. We utilize a combination of in-branch tellers from Guardsman Armoured and interactive Video Teller Machines.

We provide your organization with an on-site teller for all of your cash handling and cash management activities.

An armoured truck consisting of three-armed Treasury Officers will visit agreed locations at scheduled times to conduct transactions on behalf of Financial Institutions. Transactions are then counted at our Processing Centres and verified amounts are sent via file transfer for the customer’s accounts to be updated at mutually agreed times.